Responsible Gaming
at mbaji
At mbaji, we believe that gaming should always be an enjoyable, controlled experience. We provide every Bangladeshi player with the tools, resources, and guidance needed to stay in charge of their play — so that entertainment never becomes a burden.
What Is Responsible Gaming?
Responsible gaming means approaching betting and casino play as a leisure activity — one with a fixed budget, a time limit, and a clear understanding that the house edge means losses are a likely outcome over the long term. At mbaji, we want every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh to enjoy our platform without letting gambling interfere with their daily lives, finances, or relationships.
Problem gambling can develop gradually. It does not always look like the extreme scenarios depicted in films. It can begin with spending a little more than planned, chasing a loss with a bigger bet, or finding it difficult to stop playing even when you intended to. Recognising the early signs is the first step toward regaining control, and mbaji is here to support you at every stage of that process.
The Golden Rules of Safe Play
- Set a budget before you start — decide in advance how much you are comfortable spending, and treat that amount as the cost of entertainment, not as an investment you expect to recover.
- Never chase losses — if you have reached your budget for the session, stop. Placing bigger bets to win back what you have lost is one of the most common pathways to problem gambling.
- Play with time limits — set a timer before each session and honour it when it goes off. Extended, uninterrupted play sessions increase the risk of impulsive decision-making.
- Never gamble under the influence — alcohol and certain medications impair judgment and lower inhibitions. Avoid playing when your decision-making capacity is reduced.
- Keep gambling separate from finances — never use money earmarked for rent, groceries, utilities, or family expenses. Gambling funds should come from a clearly ringfenced discretionary allowance.
- Take regular breaks — step away from the screen at regular intervals. A short break resets your perspective and reduces the impulse to continue playing beyond your planned session.
- Balance gambling with other activities — maintain a healthy mix of hobbies, social time, exercise, and family commitments. Gambling should occupy a small, defined corner of your leisure time.
Age Restriction: 21+ Only
The mbaji platform is strictly restricted to adults aged 21 and above. This is a firm, non-negotiable policy. Every new account registration is subject to age verification as part of our Know Your Customer (KYC) process. Any account found to belong to a player under the age of 21 will be immediately suspended, all associated funds will be returned to the originating payment source, and the matter may be escalated in accordance with applicable Bangladeshi law.
If you are a parent or guardian, we encourage you to use parental control software to restrict access to gambling websites on shared or family devices. If you suspect that a minor in your household has accessed the mbaji platform, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.
Your Self-Management Toolkit
mbaji gives every registered player direct access to a suite of responsible gaming controls. All tools are available free of charge from within your account dashboard, and changes take effect immediately or within 24 hours as noted below.
Set a maximum daily, weekly, or monthly deposit amount in Bangladeshi Taka. Once your limit is reached, no further deposits can be made until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period to prevent impulsive decisions.
Define the maximum length of any single gaming session. When your chosen session limit is reached, the platform will display a reminder and log you out automatically. You can set limits of 30 minutes, 1 hour, 2 hours, or a custom duration that suits your lifestyle.
If you feel you need a short break from gambling but are not ready for full self-exclusion, activate a time-out of 1 day, 7 days, 14 days, or 30 days. During a time-out, you cannot log in or place bets. The time-out cannot be reversed before the chosen period expires.
For longer-term breaks, request a self-exclusion of 3 months, 6 months, 1 year, or permanently. Self-exclusion blocks all access to your mbaji account and prevents new account creation. To request self-exclusion, contact our support team at [email protected] — it will be applied within 24 hours.
Cap the total amount you are willing to lose over a daily, weekly, or monthly period. Once your loss limit is reached, your account will be locked from placing further bets for the remainder of the period, regardless of your account balance.
Restrict the maximum stake you can place on any single bet or spin. Wager limits are particularly useful for slots and live casino play, where it can be tempting to increase bet sizes during a winning or losing streak.
Enable on-screen reminders that appear at regular intervals during a session — every 30 minutes, 1 hour, or 2 hours — showing how long you have been playing, how much you have wagered, and your current net position. These prompts help you stay aware of the passage of time.
If you feel that promotional emails, SMS bonus alerts, or push notifications are encouraging you to play more than you intend, you can opt out of all marketing communications at any time by contacting [email protected]. Opt-out requests are processed within 24 hours.
How mbaji Supports Responsible Play
Our responsible gaming team monitors account activity for behavioural patterns that may indicate problem gambling — such as sudden large increases in deposit frequency, extended session lengths, or rapid loss-chasing behaviour. When these patterns are detected, our team reaches out proactively.
Every mbaji support agent undergoes responsible gaming awareness training. Our team is equipped to recognise signs of distress, have sensitive conversations with players, and escalate cases to our dedicated responsible gaming specialists when required.
Every new mbaji account is verified for age before real-money play is permitted. Our KYC process requires government-issued identity documents, and any account that fails age verification is immediately suspended. 21+ is not a guideline — it is a hard requirement.
All responsible gaming requests — whether a deposit limit adjustment, a time-out, or a self-exclusion — are handled with complete confidentiality. Your responsible gaming status is never shared with third parties or used to affect your standard account services.
Our live chat support is available 24 hours a day, 7 days a week, in English. If you need to activate a responsible gaming tool urgently or simply want to talk to someone about your gambling, a trained support agent is just one click away inside your account dashboard.
mbaji will never pressure a player to remove a responsible gaming limit, cancel a self-exclusion, or increase their deposit amount. Our platform is designed to respect the boundaries you set. Your wellbeing takes priority over any short-term revenue consideration.
Ask Yourself These Questions
Honest self-reflection is one of the most effective tools for identifying gambling-related risk. If you answer "yes" to two or more of the following questions, we strongly encourage you to use mbaji's responsible gaming tools or contact our support team for a confidential conversation.
Need to Talk to Someone?
If gambling is causing you stress, financial difficulty, or personal harm, please reach out. Our English-language support team is available around the clock to listen without judgment, help you activate the right responsible gaming tools, or simply point you in the right direction. All conversations are strictly confidential.
Reach us via email — displayed below as plain text for your reference:
[email protected]You can also access live chat 24/7 directly from within your logged-in mbaji account dashboard. Response time is typically under 5 minutes during peak hours (18:00–02:00 BST).
Enjoy mbaji — Play Within Your Limits
mbaji is here to provide a safe, transparent, and genuinely enjoyable gaming experience for all Bangladeshi players. Use our responsible gaming tools, stay in control, and explore everything mbaji has to offer — at your own pace.