mbaji Terms & Conditions

Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document:

• "Platform" means the mbaji website accessible at mbaji.cc, including all associated web pages, services, tools, and features made available thereunder.
• "Player" / "User" / "You" means any individual who accesses, browses, registers on, or places bets through the mbaji platform.
• "Account" means the personal account created by a Player upon successful registration on the mbaji platform.
• "Real Money Play" means any wagering activity conducted using funds deposited into a Player's mbaji account balance.
• "Bonus Funds" means credits awarded by mbaji to a Player's account as part of a promotional offer, welcome bonus, reload bonus, or any other incentive scheme operated by mbaji.
• "KYC" means Know Your Customer — the identity and age verification process required before Real Money Play and withdrawals are permitted.
• "Withdrawal" means a request by a Player to transfer funds from their mbaji account balance to their designated payment method (bKash, Nagad, Rocket, Upay, or bank account).
• "BST" means Bangladesh Standard Time (UTC+6), the time zone used for all platform timestamps and promotional deadlines.
• "Taka" / "BDT" / "৳" means Bangladeshi Taka, the sole currency accepted on the mbaji platform.

Acceptance of Terms

By accessing the mbaji platform in any capacity — including browsing without an account — you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions, together with the mbaji Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you are registering an account on behalf of another person, you represent and warrant that you have the authority to bind that person to these terms, and that the person meets all eligibility requirements set out in Section 3 of this document.

Eligibility & Age Restrictions

Use of the mbaji platform is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and on a continuing basis throughout their use of the platform:

• You must be at least 21 years of age. mbaji operates a strict 21+ policy and will not permit Real Money Play by any individual under 21 years of age under any circumstances.
• You must be a natural person (not a corporation, trust, or other legal entity) acting on your own behalf.
• You must not be a current employee, director, officer, contractor, or immediate family member of any employee of mbaji or any of its affiliated companies.
• You must not have been previously excluded from the mbaji platform via a self-exclusion request or a platform-initiated closure for breach of these terms.
• You must be capable of entering into a legally binding agreement under applicable law.

mbaji reserves the right to request identity documentation at any time to verify compliance with the eligibility requirements above. Failure to provide satisfactory documentation within a reasonable period will result in the suspension or permanent closure of the relevant account, and any pending withdrawals will be subject to enhanced due-diligence review before processing.

Underage gambling is a serious concern. If mbaji has reasonable grounds to believe that a Player is under the age of 21, the account will be immediately suspended pending age verification. Any winnings accumulated during the period of suspected underage play will be forfeited, and deposited funds will be returned to the payment source subject to verification of ownership.

Account Registration

Each Player may hold only one (1) active account on the mbaji platform. Duplicate accounts are strictly prohibited. If mbaji identifies multiple accounts belonging to the same individual, all duplicate accounts will be closed and any bonus funds contained within them will be forfeited. Genuine Real Money balances will be consolidated into the Player's original account subject to a full KYC review.

When registering, you agree to provide accurate, complete, and up-to-date information including your legal full name, date of birth, residential address, mobile number, and email address. You must update this information promptly if it changes. mbaji will not be liable for any loss arising from your failure to maintain accurate account information.

You are solely responsible for ensuring the security of your account login credentials, including your username and password. You must not share your login details with any third party. If you suspect that your account has been accessed without your authorisation, you must contact mbaji support immediately at [email protected] and change your password without delay.

• Registration is free of charge. mbaji does not charge an account opening fee.
• One account per person, per mobile number, and per payment method (bKash / Nagad / Rocket / Upay wallet).
• Providing false information during registration constitutes grounds for immediate account closure and forfeiture of all balances.
• mbaji may decline any registration application at its sole discretion without being required to give a reason.

Account Security

The Player is entirely responsible for maintaining the confidentiality and security of their account credentials. mbaji employs 256-bit SSL encryption on all data transmitted between the Player's device and the platform servers; however, mbaji cannot be held responsible for unauthorised access resulting from the Player's own negligence in protecting their login details.

mbaji will never contact a Player by email, SMS, or live chat to request their account password. Any communication purporting to be from mbaji that requests your password should be treated as fraudulent and reported to [email protected] immediately.

In the event of suspected account compromise, mbaji reserves the right to temporarily lock the affected account, reverse any transactions that appear to have been made without the Player's authorisation, and require the Player to complete a fresh KYC verification before restoring account access.

Deposits & Payments

mbaji accepts deposits exclusively in Bangladeshi Taka (BDT / ৳) via the following verified payment channels: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), City Bank, BRAC Bank, Islami Bank, and Sonali Bank. No international payment methods, cryptocurrency transfers, or third-party cash deposits are accepted.

The minimum deposit amount is ৳500 per transaction. The maximum deposit amount per single transaction and per day is subject to the limits published in the mbaji cashier section at the time of deposit, which may be updated from time to time. mbaji does not charge a deposit processing fee; however, your mobile financial service provider (e.g., bKash or Nagad) may apply standard transaction charges as per their own published fee schedule.

• Deposits via bKash and Nagad are typically credited to the Player's mbaji account balance within 60 seconds of a confirmed mobile wallet transaction.
• Bank transfer deposits may take between 30 minutes and two business hours to reflect, depending on the processing time of the originating bank.
• All funds deposited into a mbaji account must originate from a payment method registered in the Player's own name. Third-party deposits are not permitted and will be reversed upon detection.
• mbaji reserves the right to carry out additional verification checks on deposits that are deemed unusually large or that exhibit patterns inconsistent with normal recreational play.

Withdrawals

Players may submit a withdrawal request at any time, subject to the following conditions being met in full prior to processing:

• The Player's account must have passed full KYC verification (identity, age, and payment method ownership confirmed).
• The withdrawal amount must not exceed the Player's available Real Money balance (Bonus Funds are not withdrawable until all applicable wagering requirements have been satisfied in full).
• The minimum withdrawal amount is ৳500 per request.
• Withdrawals are processed exclusively to a payment method that matches the Player's verified account identity. mbaji does not process withdrawals to third-party accounts under any circumstances.
• The withdrawal destination must be the same payment method used for the most recent deposit, unless the Player has submitted and received approval for a payment method change request.

For verified accounts, withdrawal requests up to ৳100,000 via bKash or Nagad are processed on the same business day, typically within two to four hours of the request being submitted during BST business hours (09:00–22:00). Withdrawal requests submitted outside these hours will be queued and processed at the start of the next processing window. Bank transfer withdrawals are processed within one to two business days.

mbaji reserves the right to request additional supporting documentation before processing any withdrawal where fraud, money laundering, or terms-violation is suspected. Processing of the relevant withdrawal will be paused until the requested documentation is received and reviewed.

Bonuses & Promotions

mbaji offers various promotional incentives including welcome bonuses, reload bonuses, free bets, cashback offers, and seasonal promotions (including BPL season specials, Eid offers, and Pohela Boishakh promotions). All bonuses are subject to the specific terms published on the relevant promotion page at the time the bonus is claimed, in addition to the general bonus rules set out in this section.

• Each Player is entitled to claim a welcome bonus once only, on their first qualifying deposit.
• Bonus Funds are credited to a separate bonus balance and may only be used for wagering. Bonus Funds cannot be withdrawn directly.
• All bonuses are subject to a wagering requirement (also called a "rollover requirement") which must be completed in full before any winnings derived from Bonus Funds become eligible for withdrawal. The applicable wagering multiplier is stated on each promotion's individual terms page.
• Wagering requirements must be completed within the validity period stated for each promotion. Bonus Funds that remain subject to an incomplete wagering requirement at the expiry of the validity period will be automatically forfeited.
• Bets placed using Bonus Funds on games or events that are excluded from wagering requirement contribution will not count toward fulfilling the rollover condition. The list of excluded games is published on each promotion page.
• mbaji reserves the right to withdraw, amend, or cancel any promotion at any time with reasonable notice. Where a promotion is cancelled after a Player has already opted in and begun wagering toward the requirement, mbaji will honour a pro-rata portion of the bonus at its discretion.
• Any attempt to abuse the bonus system — including creating multiple accounts to claim multiple welcome bonuses, hedging bets across promotions, or coordinating bonus abuse with other players — will result in forfeiture of all bonus-related winnings and may result in permanent account closure.

Betting Rules

All bets placed on the mbaji platform are subject to the sport-specific and game-specific rules published in the mbaji Help Centre. In the event of any conflict between a specific game rule and these General Terms & Conditions, the specific game rule takes precedence for matters relating to that game only.

• Bets are accepted and confirmed only upon the display of a unique Bet Reference ID in the Player's account. No bet is valid until this confirmation is issued.
• In the event of a technical error that results in incorrect odds or game outcomes being displayed, mbaji reserves the right to void affected bets and return stakes to Players' accounts.
• For live (in-play) cricket betting, bets placed during a period of suspended odds — including during replay reviews (DRS decisions), injury stoppages, or rain delays — may be voided at mbaji's discretion.
• The maximum payout per single bet slip, across all markets, is ৳5,000,000. Multiple winning selections on the same bet slip are subject to this aggregate cap.
• Winnings from casino games powered by certified Random Number Generators are final once the game round completes. No winnings adjustment will be made after a round is settled, except in the case of a verified technical error.

Prohibited Conduct

The following conduct is strictly prohibited on the mbaji platform. Engaging in any of the activities listed below will result in immediate account suspension, forfeiture of all balances, and may be referred to relevant law enforcement authorities:

• Opening, using, or benefiting from more than one mbaji account, whether under your own identity or a different identity.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or at any other point during your use of the platform.
• Using the platform for money laundering, terrorist financing, or any other activity prohibited under applicable Bangladeshi law or international financial regulations.
• Exploiting software bugs, glitches, or errors in any platform game to obtain an unfair financial advantage. Any winnings obtained through exploitation of a software error are not payable and will be reversed.
• Using automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform without human input.
• Colluding with other players in poker, live casino, or any other multiplayer game format to gain an unfair advantage over other participants.
• Placing bets on sporting events where you have any form of insider knowledge or direct influence over the outcome of the event.
• Harassing, threatening, or abusing mbaji staff or other players through any communication channel associated with the platform.

Responsible Gaming

mbaji is committed to promoting responsible gambling practices. We provide a full suite of player-protection tools accessible directly from the Account Settings section of the platform, including deposit limits (daily, weekly, and monthly), session duration alerts, reality check reminders, cooling-off periods, and self-exclusion options ranging from 30 days to permanent exclusion.

If you feel that your gambling behaviour is causing financial or personal harm, we strongly encourage you to make use of these tools immediately or to contact our support team at [email protected] for confidential assistance. Our full Responsible Gaming policy is available on the Responsible Gaming page of this website.

mbaji will never send promotional communications to a Player who has activated a self-exclusion or is subject to a cooling-off period. Players who have self-excluded must not attempt to open a new account during the exclusion period; any account opened in circumvention of a self-exclusion will be immediately closed and any deposits made will be returned.

Suspension & Account Closure

mbaji reserves the right to suspend or permanently close any Player account, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the requested time frame.
• Reasonable suspicion of fraud, money laundering, or other financial crime.
• A request from a competent authority, regulatory body, or financial institution.
• Extended inactivity: accounts with no login activity for a continuous period of 12 months or more may be classified as dormant. mbaji will attempt to contact the account holder via the registered email address before applying any dormancy policy. Dormant account maintenance fees, where applicable, will be disclosed in the cashier section.

A Player who wishes to close their own account voluntarily may do so at any time by contacting [email protected]. Upon voluntary closure, any Real Money balance remaining will be processed for withdrawal to the Player's verified payment method within five business days, subject to a final KYC check.

Intellectual Property

All content on the mbaji platform — including but not limited to the brand name mbaji, the logo, website design, graphics, text, software, game interfaces, and promotional materials — is the exclusive intellectual property of mbaji or its licensors. Nothing in these Terms & Conditions grants the Player any right, title, or interest in any mbaji intellectual property.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any mbaji content without the prior written consent of mbaji. Unauthorised use of mbaji intellectual property may result in civil and criminal liability under applicable Bangladeshi and international intellectual property law.

Limitation of Liability

To the maximum extent permitted by applicable law, mbaji shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising out of or in connection with your use of, or inability to use, the mbaji platform, even if mbaji has been advised of the possibility of such damages.

mbaji does not guarantee that the platform will be available continuously, error-free, or free from viruses or other harmful components. Scheduled maintenance windows and unplanned outages may occur. mbaji will use reasonable endeavours to provide advance notice of scheduled maintenance via the platform's notification system.

The total aggregate liability of mbaji to any Player for any claim arising under these Terms & Conditions shall not exceed the total amount of Real Money funds deposited by that Player into their mbaji account in the 90-day period immediately preceding the event giving rise to the claim.

Amendments to These Terms

mbaji reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, mbaji will notify Players via a notice displayed on the platform homepage and, where practicable, by email to the address registered on the Player's account. The effective date of the amended terms will be clearly stated at the top of this document.

Your continued use of the mbaji platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must stop using the platform and request account closure in accordance with Section 12 of this document. Continued use after the effective date following a refusal to accept amended terms will be treated as voluntary acceptance.

Contact Information

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions or any aspect of your mbaji account, please contact our support team using the details below. All communications must be made in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 from within your logged-in mbaji account dashboard.
• Response Time: Email queries are responded to within 24 hours BST. Live chat average first-response time is under two minutes.
• Formal Complaints: Formal written complaints submitted by email will receive a full written response within five business days of receipt.